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2636318 How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Windows Phone 7.

2636329 'Cannot connect to the server' error message when Skype for Business Online users try to sign in to the Lync 2010 mobile client on a mobile device.

You installed updated OS software and resources or settings may have to be configured for Lync Mobile 2013 to work correctly.įor help with the Microsoft Lync Mobile 2010 clients, see the following Microsoft Knowledge Base articles:.

Either the domain was typed incorrectly or the necessary DNS records for mobile connectivity aren't set up.

The server can't be found, based on the sign-in address.

The server is too busy or unreachable over your current connection.

Either the password is incorrect or the sign-in address was entered incorrectly. The user's credentials aren't correct.These errors may occur for one or more of the following reasons:

Be aware that after you contact Microsoft technical support for help, you may have to contact the manufacturer of your device to obtain the correct resources for the issue.

After you installed the update, the Lync Mobile 2013 client fails. Before you applied the update, the Lync Mobile 2013 client worked as expected. You recently updated the Operating System (OS) software for your device. Try to sign in by using other clients and computers. Verify connectivity to other websites and services over both kinds of connections. Switch between Wi-Fi and carrier data to try to isolate the issue. To do this, click the Office 365 tab, and then click Office 365 Lync DNS Test.įor more information, see Troubleshooting Skype for Business Online DNS configuration issues in Office 365. Office 365 Skype for Business Online (formerly Lync Online) administrators can use the Remote Connectivity Analyzer to make sure that the necessary DNS records for Skype for Business Online are configured. In most cases, the domain and user name are not required.Įxpand More Details, and then click Clear My Sign-in Info to remove any cached server names or sign-in addresses. Make sure that the sign-in address and password are entered correctly. You can resolve most sign-in issues in Lync Mobile 2013 by following these steps:

The server name or sign-in address is incorrect.

Can't connect to the server right now.

Please check your account information and try again. When you try to sign in to Lync Mobile 2013, you may receive one of the following error messages:

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